Cell C Customer Service Learnership 2026
12-month MICT SETA-accredited contact-centre learnership at Cell C — frontline customer service, technical support and retentions feeding permanent Cell C roles.
Apply on Cell C careers
Status: Applications open periodically
Programme Overview
Programme Details
Why Cell C?
- ✓Strong contact-centre conversion rate into permanent customer service roles
- ✓MICT SETA-accredited qualification — recognised across SA contact-centre industry
- ✓Specialist tracks — technical support, retentions and back office
- ✓YES 4 Youth pathway available for first-time job seekers
- ✓Active recruitment of persons with disabilities
Entry Requirements
- ✓South African citizen, age 18–29
- ✓Grade 12 / NSC with English at 50%+
- ✓Currently unemployed
- ✓Strong English communication and active listening skills
- ✓Computer literate (basic)
- ✓Willing to work shifts including weekends
- ✓Persons with disabilities are strongly encouraged to apply
Cell C Learnership Streams
Consumer Contact Centre
Prepaid and contract customer service via voice, chat and social channels
Technical Support
Mobile network, data and roaming technical troubleshooting
Retentions and Loyalty
Outbound retention calls and customer value management
Back Office
Billing queries, debit-order management, dispute resolution
YES 4 Youth
12-month first-job placement co-funded with the Presidency
Programme Structure
Induction
Weeks 1–4Cell C onboarding, network and product training, POPIA and customer service standards.
📍 Cell C training centre (Waterfall City)
Floor coaching
Months 2–10On-the-job training in a Cell C contact centre under a team leader and quality coach — handling live customer interactions.
📍 Allocated Cell C contact centre
Assessment and certification
Months 11–12MICT SETA-aligned summative assessment, portfolio of evidence and NQF Level 4 certification.
📍 Accredited assessment centre
Career Pathways at Cell C
High performers typically move into:
Documents You’ll Need
- 📄Certified copy of SA ID
- 📄Certified Grade 12 / NSC
- 📄CV
- 📄Proof of residence
- 📄Bank confirmation letter
- 📄SARS tax number (or affidavit)
Application Process
Register on Cell C careers
Create a candidate profile at cellc.co.za/cellc/career-overview and complete the assessment questionnaire.
AnytimeApply for an active learnership advert
Cell C advertises learnerships on its careers portal, on Cell C’s LinkedIn page and via partner training providers.
When intake adverts go upPre-employment assessment
Numeracy, literacy, English comprehension and customer-service personality assessment.
Within 1–2 weeks of applyingVoice and behavioural interview
A voice-skills interview (tone, accent, English clarity) plus a competency-based interview with hiring managers.
After assessmentVerification and onboarding
Document verification, banking, and induction at the Cell C training centre.
Pre-startStart your learnership
Join the next Cell C learnership cohort and begin training plus live floor coaching.
Cohort start⚠️ Important to know
• Cell C never charges an application fee — pay no-one who promises a placement
• Adverts appear on cellc.co.za/cellc/career-overview and on Cell C’s official social channels
• Shift work, weekends and public holidays are mandatory in a contact-centre role
• YES 4 Youth applicants must be unemployed AND have no prior full-time work history
• Strong English clarity is essential — voice screening forms part of selection