Contact Centre & BPO Operations Learnership 2026
A SETA-accredited 12-13 month Contact Centre / Business Process Outsourcing learnership at NQF Levels 3-4, training unemployed matriculants in customer service and call-centre operations.
Apply for the Contact Centre & BPO Operations Learnership
Provider: Services SETA (via CCMG / Services SETA-accredited employers e.g. Clover, College of Cape Town, BPO Training Academy) • National
Program Overview
Program Details
Key Benefits
- ✓NQF Level 4 accredited qualification
- ✓Real workplace experience with a recognised employer
- ✓Stipend: R3,500 – R5,500 / month
- ✓Mentorship and structured on-the-job training
- ✓Strong pathway toward permanent employment
Entry Requirements
- ✓South African citizen, unemployed at time of application
- ✓Aged 18-34/35 (youth); some employers target recent matriculants (Matric 2021-2025)
- ✓Grade 12 / Matric (NQF Level 4) minimum; some accept Grade 10 or LSEN for candidates with disabilities
- ✓Good written and verbal English communication; some require 40%+ in English and Maths/Maths Literacy
- ✓Basic computer literacy; available for shift work; able to commit to the full ~12 months
Career Opportunities
On successful completion, learners can pursue roles such as:
How to Apply
Check the requirements
Confirm you meet every entry requirement before you apply.
Prepare your documents
Certified ID, matric certificate / qualifications, CV and any supporting documents.
Apply online
Submit your application via the official Services SETA (via CCMG / Services SETA-accredited employers e.g. Clover, College of Cape Town, BPO Training Academy) careers portal.
Assessments & interview
Shortlisted candidates complete assessments and interviews.
Placement
Successful learners sign a learnership agreement and begin the programme.
⚠️ Good to Know
This is an AGGREGATED/category listing ("Services SETA-accredited employers"), not a single-employer program, so verification was done against the broad current state of SA contact centre/BPO learnerships in 2026. STATUS = recurring: the category is alive and well with multiple distinct 2026 intakes confirmed (ILN…
• Only shortlisted candidates are typically contacted — check the official portal for the latest intake dates.
• Learnerships are aimed at unemployed South African youth; preference is often given to candidates from designated groups.
• Beware of scams — GoCareers never charges for applications, and neither do legitimate employers.
Ready to apply?
Head to the official Services SETA (via CCMG / Services SETA-accredited employers e.g. Clover, College of Cape Town, BPO Training Academy) careers portal to submit your application.
Apply for the Contact Centre & BPO Operations Learnership →